General Terms and Conditions

§ 1 Scope and contracting partiesBack to top

1.1 Contracting parties

These General Terms and Conditions (Allgemeine Geschäftsbedingungen, AGB) apply to all business relationships between

oQueo e.U.
Rehgasse 5, 2514 Möllersdorf, Austria
FN 687744 p, Commercial Court of Wiener Neustadt (Landesgericht Wiener Neustadt), UID ATU50827100
(hereinafter: "oQueo" or "Contractor")

and its clients and customers (hereinafter: "Client"), in the version valid at the time.

1.2 Brands and websites

oQueo operates under several brands. All services of these brands are provided, handled and invoiced by oQueo, and these AGB apply to all of them: oqueo.com, oqueo.io (software products, apps, plugins and tools), podlet.at (PodLet), seminarwoche.at (seminar weeks), hashwall.at (#hashwall), aegis-stack.com (AEGIS) and further online services of oQueo that refer to these AGB, such as BrandPilot. The contracting party is in every case oQueo e.U.

1.3 Scope

These AGB apply to all service contracts, contracts for work (Werkverträge), license contracts, contracts of use and purchase contracts that oQueo concludes with Clients. oQueo's offering is aimed at businesses (B2B) in all areas. Consumers within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG) are not excluded from concluding a contract; the provisions of these AGB apply to them unless mandatory consumer protection rules provide otherwise or individual provisions expressly apply to businesses only.

1.4 Special terms

For individual services, the special terms in §§ 11 to 15 apply in addition. In the event of conflict, they take precedence over these general provisions. Rates, prices and the scope of services of individual products are shown on the website of the respective brand.

The websites of the brands (for example seminarwoche.at, podlet.at, oqueo.io, hashwall.at and aegis-stack.com) may publish their own supplementary terms, such as participation, product or usage terms. Where these overlap with sections of these AGB, the sections of these AGB apply to the respective brand to the same extent, as if they had been agreed there. If a provision that expressly applies to the brand contradicts a provision of these AGB, the brand's provision prevails.

1.5 Deviating terms

Deviating, supplementary or conflicting terms of the Client apply only if oQueo has expressly agreed to them in writing. The use of deviating terms and conditions by the Client does not constitute consent.

§ 2 Description of servicesBack to top

oQueo provides services in the following areas:

2.1 Web & Digital

Conception, design and development of websites, landing pages, web apps and digital products. This includes, among other things: information architecture, UX/UI design, frontend and backend development, CMS integration, performance optimization, accessibility testing and technical SEO measures. On request, hosting, maintenance and ongoing support are also included.

2.2 Agency Solutions

Strategic and operational marketing services: content production, campaign planning and execution, social media management, email marketing, editorial planning, as well as analysis and reporting. This also includes coordinating and managing external service providers on behalf of the Client.

2.3 AI infrastructure and AI Solutions

Development and integration of AI-powered applications: chatbots, automations, RAG systems, prompt engineering, API integrations, as well as consulting on AI strategy and the use of AI in companies.

2.4 Consulting

Strategic consulting in the areas of digitalization, use of AI, brand development and marketing. Consulting services are provided in the form of individual sessions, workshops or ongoing consulting retainers.

2.5 Seminar weeks, workshops and training

Structured further-education formats on topics from the areas of AI, digital marketing and brand development: multi-day seminar weeks and masterclasses (seminarwoche.at), half-day and full-day workshops and one-to-one training, as open events by oQueo or as in-house training at companies, on site or online. For seminar weeks, § 11 applies in addition.

2.6 Software products, apps and plugins

Development, licensing and maintenance of software products, mobile applications and plugins for third-party platforms (CMS, marketing tools, etc.). The specific features, terms of use and license models are governed separately in the respective contract or in product-specific terms of use. §§ 13 and 14 apply in addition.

2.7 Podcast production

Conception, recording, editing and publication of podcasts for companies under the PodLet brand (podlet.at), as a one-off package or as an ongoing series. § 12 applies in addition.

2.8 Online services

Software-as-a-Service offerings such as #hashwall (hashwall.at) or BrandPilot, which oQueo provides over the internet. § 13 applies in addition.

The exact scope of services is defined in each case by the individual offer or the signed contract for work (Werkvertrag), and for online bookings and online services by the description on the respective website at the time of the order. These AGB apply in addition.

§ 3 Offer and conclusion of contractBack to top

3.1 Offers

Offers from oQueo are subject to change and non-binding, unless they are expressly designated as binding or contain a specific acceptance period. Unless otherwise stated, offers are generally valid for 30 days from transmission.

3.2 Conclusion of contract

A contract is concluded by oQueo's written order confirmation (also valid by email) or by the start of performance of the services. Acceptance of an offer by the Client by email or signed document triggers an order confirmation by oQueo.

3.3 Duty to cooperate

The Client is obliged to provide in good time all information, access, materials and decisions necessary for the performance of the services. Delays resulting from insufficient cooperation are borne by the Client and entitle oQueo to a reasonable extension of delivery and performance deadlines and to charge for any additional work incurred.

3.4 Changes to the scope of services

Changes to or extensions of the agreed scope of services (change requests) require a written agreement. oQueo may prepare an adjusted offer for changes. Verbal commitments are non-binding.

3.5 Bookings and registrations via forms

Inquiries and registrations via forms on oQueo's websites (for example for workshops, seminar weeks or podcast packages) are non-binding. The booking becomes binding with confirmation by oQueo, which may also be given by email. For online services, § 13.2 applies.

§ 4 Prices and payment termsBack to top

4.1 Prices

Unless otherwise stated, all prices quoted are net prices excluding VAT. Statutory VAT, at the rate applicable at the time the services are performed, is charged in addition. For consumers, prices are quoted including statutory VAT. Travel and incidental costs (travel expenses, accommodation, room rental, external licenses, etc.) are charged additionally based on actual expenditure, unless expressly included in the flat-rate price. Prices marked "from" state the entry-level price; the specific price depends on scope and offer.

4.2 Invoicing and due date

Invoices are payable without deduction within 14 days of the invoice date, unless a different period has been agreed in the individual contract. For projects with an order value of EUR 2,000 net or more, oQueo is entitled to request a down payment of 40 % of the order value before starting to perform the services.

Participation fees and fees for workshops and training, open as well as in-house, are payable in advance: the invoice is issued after the binding booking and must be paid in full before the event begins. If payment has not been received by the start, there is no entitlement to participation or to the event being held; the cancellation terms under 10.3 and 10.4 remain unaffected. For seminar weeks, the payment terms in § 11.3 apply, for online services § 13.3.

4.3 Default

In the event of late payment, the Client owes default interest at the statutory rate pursuant to § 1333 of the Austrian Civil Code (Allgemeines Bürgerliches Gesetzbuch, ABGB). oQueo is entitled to suspend further services until outstanding claims have been settled.

4.4 Set-off and retention

The Client may only set off against claims of oQueo with counterclaims that are undisputed or have been established by a final and binding court decision.

4.5 Price adjustments for ongoing services

For ongoing service contracts (retainers, maintenance contracts, licenses, subscriptions), oQueo is entitled to adjust prices once a year in line with the consumer price index (Verbraucherpreisindex, VPI). The Client will be notified of the adjustment at least 30 days before it takes effect.

4.6 Payment methods and invoices

Payment is made, depending on the service, by bank transfer (SEPA) or, for online services, via a payment service provider (currently Stripe). oQueo provides invoices in electronic form. The Client consents to electronic invoicing.

§ 5 Delivery and performance of servicesBack to top

5.1 Deadlines

Unless expressly agreed as binding, delivery and performance deadlines are non-binding guideline dates. Binding dates are identified as such in writing. Meeting binding deadlines requires the timely and complete cooperation of the Client.

5.2 Acceptance

The Client is obliged to inspect and accept the services provided without delay, at the latest within 14 days after delivery or notice of completion. Material defects must be stated in writing. If no feedback is received within this period, the services are deemed accepted.

5.3 Place of performance

Unless otherwise agreed, services are provided remotely. On-site appointments are agreed separately and may be charged based on actual expenditure.

5.4 Subcontractors and third-party services

oQueo is entitled to engage qualified third parties (subcontractors, freelancers, cooperation partners) to fulfill the order. Responsibility towards the Client remains with oQueo. If oQueo uses third-party services for the performance that the Client itself also uses (such as podcast hosting or social media platforms), the terms of those services apply in addition.

§ 6 Copyright and rights of useBack to top

6.1 Ownership and copyright

All works created by oQueo - concepts, designs, texts, code, graphics, strategy papers and other work results - are subject to Austrian copyright law and remain the property of oQueo until the agreed fee has been paid in full.

6.2 Grant of rights

Upon full payment of the agreed fee, oQueo grants the Client a non-exclusive right, unlimited in time and territory, to use the created works for the agreed purpose. Any transfer of the rights of use to third parties or any change in the intended purpose requires the written consent of oQueo. For software, online services and licenses, §§ 13 and 14 apply.

6.3 AI-generated content

In the course of performing the services, AI-powered tools may be used to generate texts, images, code or other content. The copyright status of AI-generated content under Austrian and European law has not yet been conclusively clarified. oQueo does not guarantee that AI-generated content is eligible for copyright protection or does not infringe the rights of third parties. The Client is obliged to check AI-generated content for possible infringements before publication.

6.4 Right to use as a reference

oQueo is entitled to name completed projects as references in its own marketing materials, on its website and in portfolios, unless the Client expressly objects.

6.5 Open-source components

Where open-source software is used within projects, the respective license terms of the components used apply. oQueo points out material license requirements (e.g. GPL copyleft) during the course of the project.

§ 7 Data protection and confidentialityBack to top

7.1 Data protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR, Datenschutz-Grundverordnung, DSGVO) and the Austrian Data Protection Act (Datenschutzgesetz, DSG). Details are set out in oQueo's privacy policy at oqueo.com/datenschutz.html and in the privacy policies of the individual brands on their websites.

7.2 Data processing on behalf of the Client

Where oQueo processes personal data of the Client or of the Client's customers as part of an order, a data processing agreement (Auftragsverarbeitungsvertrag, AVV) pursuant to Art. 28 GDPR is concluded. Concluding such an agreement is a prerequisite for starting the corresponding activities. For online services, oQueo provides business customers with a standard AVV on request.

7.3 Confidentiality

Both parties undertake to treat as confidential, and not to disclose to third parties, all information received in the course of the cooperation that is marked as confidential or whose confidentiality is evident from the context. This obligation continues to apply after the end of the contractual relationship.

7.4 Access credentials

The Client is responsible for the secure storage of transmitted access credentials (passwords, API keys, server access, license keys). oQueo accepts no liability for damage resulting from the loss or misuse of access credentials caused by the Client.

§ 8 Warranty and liabilityBack to top

8.1 Warranty

oQueo warrants that the agreed services are provided free of defects. The statutory warranty provisions of the ABGB apply. Defects must be reported in writing without delay.

8.2 Liability

oQueo is liable without limitation for damage resulting from injury to life, body or health, for damage caused by intent or gross negligence, and in accordance with the Product Liability Act (Produkthaftungsgesetz).

For damage caused by slight negligence, oQueo is liable only in the event of a breach of material contractual obligations. In this case, liability is limited to the typically foreseeable damage and capped at the amount of the respective agreed order value. Liability for lost profits, consequential damage or indirect damage is excluded - to the extent permitted by law.

8.3 Exclusions of liability

oQueo is not liable for damage caused by:

• incorrect, incomplete or late content or information provided by the Client
• changes to the services provided made by the Client or by third parties commissioned by the Client without oQueo's consent
• unavailability of or changes to third-party services, APIs or platforms
• force majeure (natural disasters, cyberattacks on infrastructure, legal prohibitions, etc.)

8.4 Duty to mitigate damage

In the event of damage, the Client is obliged to take all reasonable measures to mitigate the damage.

§ 9 AI-specific clausesBack to top

9.1 Use of AI tools

oQueo may use AI-powered tools when performing services (e.g. large language models, image generators, coding assistants). The use of such tools is part of the professional work process and does not give rise to any price reduction or warranty claims.

9.2 Quality assurance by the Client

AI-generated content, texts, images, code and analyses are to be understood as drafts and working aids. oQueo edits and checks AI outputs within the scope of the agreed services. The final review of content, legal and subject-matter aspects, as well as responsibility for accuracy and compliance, lies with the Client.

9.3 No guarantee of factual accuracy

AI language models can produce factually incorrect information (hallucinations). oQueo does not guarantee the factual accuracy of AI-generated content. The Client is obliged to check all published content for accuracy before publication.

9.4 Transfer of data to AI services

The Client agrees that, to the agreed extent, content may be transmitted to external AI services (e.g. OpenAI, Anthropic, Google) for the performance of the services. Personal or particularly sensitive data is only transmitted after express agreement and with appropriate safeguards in accordance with the GDPR.

9.5 Changeability of AI services

AI models and services are subject to continuous change by the respective providers. oQueo accepts no liability for changes in behavior, interruptions in availability or discontinuation of third-party AI services, insofar as these are beyond oQueo's control.

9.6 Labeling of AI-generated content

Where oQueo uses AI voices or other AI-generated content that must be labeled under Art. 50 of the AI Act (Regulation (EU) 2024/1689), oQueo labels such content accordingly, for example in the case of blog posts provided as audio. The Client is responsible for ensuring that the labeling is retained for content that it publishes itself.

§ 10 Right of withdrawal and cancellationBack to top

10.1 Consumers (B2C)

Consumers within the meaning of § 1 (1) no. 2 KSchG have a right of withdrawal of 14 days from conclusion of the contract for distance contracts. The right of withdrawal expires early if performance of the service has begun, with the consumer's express consent, before the withdrawal period has ended and the consumer has acknowledged that they lose their right of withdrawal once performance of the service begins. The same applies to online services and digital content as soon as oQueo begins to provide them with the consumer's express consent and the consumer confirms that they thereby lose their right of withdrawal.

To exercise the right of withdrawal, a clear statement (letter, email) must be sent to:

oQueo e.U., Rehgasse 5, 2514 Möllersdorf
Email: oqueo@oqueo.com

10.2 Businesses (B2B)

Clients acting as businesses (Unternehmer) within the meaning of § 1 (1) no. 1 KSchG have no statutory right of withdrawal. Cancellations and early termination of contracts are governed by the terms agreed in the individual contract or, if not regulated there, by the statutory provisions of the ABGB.

10.3 Cancellation of open workshops and one-to-one training

For open workshops and other events by oQueo with a participation fee, as well as for one-to-one training, the following cancellation terms apply, whether they take place on site or online, unless otherwise agreed in the registration form or offer. For seminar weeks, § 11.4 applies.

• up to 30 days before the start: free cancellation or rebooking
• 15-29 days before the start: 50 % of the participation fee
• less than 15 days before the start or no-show: 100 % of the participation fee

A substitute participant may be named free of charge until the start. Cancellations must be made in writing (email is sufficient). Any statutory right of withdrawal under 10.1 remains unaffected.

10.4 In-house workshops and corporate training

Workshops and training that oQueo holds in-house for a company are not priced per person but calculated individually, as preparation for the company's topics and tools is added. If the Client cancels, the following applies unless otherwise agreed in the offer:

• up to 30 days before the date: free of charge; individual preparation already carried out is charged according to effort
• 15-29 days before the date: 50 % of the agreed fee
• less than 15 days before the date: 100 % of the agreed fee

Moving a workshop that has already been booked to a new date by mutual agreement is free of charge up to 15 days before the date, provided the new date lies within 30 days of the original date. If moving it within this period is not possible, this counts as a cancellation at 50 % of the agreed fee; a later date is arranged as a new booking. Travel and room costs already incurred are charged in any case.

10.5 Cancellation or postponement by oQueo

oQueo may cancel or postpone an event for good cause, for example illness of the trainer, force majeure or too few participants for open dates (fewer than 6 people), at any time, regardless of how shortly before the date the reason arises. Fees already paid are refunded in full in this case or, on request, credited towards a replacement date. Further claims, in particular for reimbursement of travel or accommodation costs, are excluded, except in cases of intent or gross negligence. For seminar weeks, § 11.5 applies.

§ 11 Seminar weeks (seminarwoche.at)Back to top

11.1 Subject matter

Seminar weeks are multi-day further-education events held at changing locations. The scope of services, the duration and the services included (such as accommodation, meals, seminar sessions and materials) are set out in the description of the respective seminar on seminarwoche.at. Unless otherwise stated, travel costs, personal expenses and optional excursions are not included.

11.2 Booking and conclusion of contract

The booking is made by completing and submitting the online booking form. The contract is concluded only upon written confirmation by oQueo. Until confirmed, the booking is non-binding.

11.3 Prices and payment

Seminar week prices are in euros plus statutory VAT; seminar weeks are aimed at businesses. After the booking confirmation, the following applies:

• down payment of 50 % within 14 days of confirmation
• balance of 50 % no later than 30 days before the start of the seminar

Payments are made exclusively by SEPA bank transfer to the account stated in the booking confirmation.

11.4 Cancellation by the Client

Cancellations must be sent to oQueo in writing (by email). The following cancellation fees apply:

• up to 60 days before the start of the seminar: none (full refund)
• 59 to 30 days before the start of the seminar: 25 % of the seminar price
• 29 to 14 days before the start of the seminar: 50 % of the seminar price
• less than 14 days before the start of the seminar: 100 % of the seminar price

Rebooking for another person is possible free of charge, provided that notice is given in good time.

11.5 Cancellation by oQueo

oQueo may cancel a seminar if the minimum number of participants is not reached or for other good cause. Amounts already paid are refunded in full in this case. Further claims are excluded to the extent permitted by law.

11.6 Liability

§ 8 applies. oQueo is not liable for damage caused by force majeure.

§ 12 Podcast production (podlet.at)Back to top

12.1 Scope of services

oQueo produces podcasts for companies under the PodLet brand. Offered are a one-off package (Starter) with a concept and a pilot episode, and series packages with a fixed number of episodes per month, plus additional services (add-ons). The scope of services is set out in the package description on podlet.at at the time of the order or in the offer.

12.2 Prices and billing

The prices stated on podlet.at or the prices in the offer apply, in each case plus VAT. The Starter package is billed once: the invoice is issued after the order and must be paid in accordance with § 4.2. Series packages are billed as a monthly fee in advance: the invoice is issued at the beginning of each billing month and must be paid in accordance with § 4.2.

12.3 Term and termination of series packages

Series packages run for an indefinite period, with no minimum term. Either party may terminate them in writing (email is sufficient) with one month's notice to the end of a billing month. The right to extraordinary termination for good cause remains unaffected.

12.4 Cooperation and content

The Client delivers topics, interview partners and approvals in good time. The Client ensures that it holds the necessary rights to all content it supplies (music, texts, recordings) and that guests have consented to the recording and publication. Upon full payment, oQueo grants the Client the rights of use to the finished episodes in accordance with § 6.2.

12.5 Recording and publication

Depending on the package, recordings are made remotely, on site or in a hybrid format. A mobile recording day is an additional service or part of a package. For publication, oQueo sets up an RSS feed; hosting is provided by a third-party provider (such as Podigee, Buzzsprout or Spotify for Podcasters) or in the Client's existing account, whose terms apply in addition. oQueo owes the production, not any particular publication or reach result.

12.6 Postponement and cancellation of recording dates

Agreed recording dates may be postponed or cancelled free of charge up to 7 days before the date. In the event of later postponement or cancellation and in the event of a no-show, oQueo charges the work already incurred and the third-party costs that can no longer be cancelled (such as studio, travel). If oQueo postpones a date for reasons for which oQueo is responsible, the Client incurs no costs.

§ 13 Online services (hashwall.at, BrandPilot and others)Back to top

13.1 Subject matter

This section applies to the Software-as-a-Service offerings of oQueo, in particular #hashwall (hashwall.at) and BrandPilot, as well as to further web apps of oQueo, unless otherwise agreed for them. The range of functions depends on the booked plan (for example Free, Starter, Pro, Agency or Enterprise); the current overview is available on the website of the service. oQueo may further develop the services technically, provided this does not materially reduce the agreed scope of services. There is no entitlement to a particular technology, a particular AI model or a particular user interface.

13.2 Registration and conclusion of contract

Use requires a customer account with a valid email address and a secure password. The information provided must be complete and accurate and must be updated when it changes. Each person or organization may create only one account. For free plans, the contract is concluded upon completion of the registration; for paid plans, upon successful payment authorization via the payment service provider. oQueo may block or delete accounts if a violation of these AGB or of the law exists or is reasonably suspected.

13.3 Prices and payment

The prices shown on the website of the service at the time of conclusion of the contract apply, plus VAT. Paid plans are billed monthly in advance and renew automatically for one month at a time unless terminated. Payment is made via a payment service provider (currently Stripe). In the event of late payment or a failed payment, oQueo may block access to paid features or downgrade the account to the free plan.

13.4 Term and termination

Paid plans run for an indefinite period and may be terminated at any time to the end of the current billing period, without a notice period. Termination is made via the customer account. After termination, access remains in place until the end of the paid period. The right to extraordinary termination for good cause remains unaffected for both parties; in particular, oQueo may terminate if the customer breaches the obligations under 13.5 or 13.6 and fails to remedy this within a reasonable period despite being requested to do so. After the end of the contract, oQueo irrevocably deletes the data and generated content within 30 days, unless statutory retention obligations prevent this. The customer backs up the data it needs itself before the end of the contract.

13.5 Customer obligations

The customer uses the services only in accordance with applicable law. In particular, the customer undertakes

• not to publish, permit or upload any unlawful, insulting or discriminatory content or content that infringes the rights of third parties, and to use only content for which it holds the necessary rights
• to comply with the terms of use of connected third-party platforms (such as Instagram)
• to treat access credentials as confidential and to inform oQueo without delay if unauthorized access becomes known or is suspected
• not to use automated access (bots, scrapers) outside approved interfaces and not to place a disproportionate load on or endanger the infrastructure
• to bear itself the responsibility under data protection and copyright law for content published without review in the case of unmoderated functions

13.6 Third-party content and moderation

Content that a service of oQueo displays from third-party sources (for example social media posts, RSS posts, guest postings or content fed in via Zapier, Make or IFTTT) originates from third parties. oQueo merely aggregates and displays it technically, does not adopt it as its own and does not review it in advance. As the operator of its wall or its presence, the customer is responsible for reviewing the content with the moderation tools provided (approval workflow, blacklists, AI filters). If oQueo is notified of a specific legal infringement, oQueo removes the content promptly after review or requests the customer to remove it. This does not constitute an acknowledgment of liability on oQueo's part. oQueo is not liable for the lawfulness, accuracy or ownership of rights in such content.

13.7 Rights of use and intellectual property

The customer receives, for the term of the contract, a non-exclusive, non-transferable right of use within the scope of the booked plan. All rights to software, templates, platform, design and the brands remain with oQueo or its licensors. Content provided by the customer (for example logos, images, texts, color values) remains its property; oQueo uses it exclusively to provide the service. The customer may use the results generated by the service on the basis of this content for its own commercial and non-commercial purposes. Watermarks and branding of oQueo in free and lower-priced plans (for example in BrandPilot) may be removed only with the additional option provided for this purpose or the corresponding plan; the respective conditions are available on the website of the service.

13.8 Availability and support

oQueo endeavors to ensure high availability but cannot guarantee uninterrupted availability, in particular not in the event of outages of upstream services (hosting, interfaces of social media platforms, payment service providers). Maintenance work is announced where possible and carried out outside peak usage times. A target value may be stated for individual services (for BrandPilot 99 % on an annual average, excluding maintenance and outages beyond oQueo's control). The scope of support depends on the booked plan.

13.9 AI results

Where services generate AI results, oQueo gives no guarantee of any particular content result. The customer reviews and approves generated content itself. § 9 applies in addition.

13.10 Changes to the AGB and the scope of services

oQueo may change these AGB and the scope of services for the future, for example when the services are further developed or the legal situation changes. oQueo informs active customers of material changes by email with reasonable advance notice. If the customer does not object within four weeks of receipt of the notice, the amended terms are deemed accepted; in the event of an objection, the customer has a right of extraordinary termination. oQueo points this out separately in the notice. This rule takes precedence over § 16.7.

§ 14 Licenses, plugins and apps (oqueo.io)Back to top

14.1 Subject matter

This section applies to software that oQueo provides for installation or use on the customer's own infrastructure or devices: WordPress plugins, apps, tools and similar products. Licenses are managed via oQueo's license portal (license.oqueo.io); the customer activates and verifies them there or via the software.

14.2 Right of use

The customer receives a non-exclusive, non-transferable right to use the software within the scope of the license acquired. The license applies to the number of installations, domains or devices specified in the order or in the license portal. Which license model and which term apply to a product is stated in the product description on the product's website or in the offer. The license key must be treated as confidential and must not be passed on or published. Resale, sublicensing and circumvention of the license check are not permitted.

14.3 Term, renewal and updates

Licenses, to the extent they are time-limited, may be renewed before expiry. Updates and support are available for the duration of the valid license. Prices and, for time-limited licenses, the renewal price result from the respective offer in the license portal or on the product's website. § 4 and §§ 13.3 to 13.4 apply in addition, insofar as recurring fees are concerned.

14.4 Apps and third-party platforms

Apps and plugins are in part offered via third-party platforms (such as app stores or plugin directories). Their terms of use apply in addition. Open-source components are subject to their own licenses in accordance with § 6.5.

§ 15 AEGIS (aegis-stack.com)Back to top

15.1 Subject matter and pilot program

AEGIS is a locally operated governance system for AI agents. Until the planned sales launch, oQueo offers AEGIS to selected companies as part of a pilot program. Participation requires a commitment from oQueo and a pilot agreement. There is no entitlement to participation or to any particular sales launch.

15.2 Individual contracts

For AEGIS, oQueo prepares an individual offer for each company, the scope of which depends, among other things, on infrastructure, number of agents, integration and support. License, operation, support and term are governed by the individual contract. These AGB apply in addition, in particular §§ 6, 7, 8 and 9. Pilot versions are provided without any warranty of market readiness.

§ 16 Final provisionsBack to top

16.1 Applicable law

Austrian law applies, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods. For consumers within the meaning of the KSchG, the mandatory law of the state in which the consumer has their habitual residence takes precedence.

16.2 Place of jurisdiction

For all disputes arising from or in connection with these AGB or the respective contract, the court with subject-matter jurisdiction at oQueo's registered office is agreed for disputes with businesses (currently the District Court of Baden (Bezirksgericht Baden) or, depending on the amount in dispute, the Regional Court of Wiener Neustadt (Landesgericht Wiener Neustadt)). For consumers within the meaning of the KSchG, the consumer's general place of jurisdiction applies.

16.3 Out-of-court dispute resolution

oQueo is generally willing to resolve disputes by way of an out-of-court settlement.

16.4 Severability clause

Should individual provisions of these AGB be or become invalid or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision is replaced by a provision that comes closest to the economic purpose of the invalid provision.

16.5 Written form requirement

Amendments and additions to these AGB and to the respective contract must be made in writing (letter or email). This written form requirement also applies to any waiver of the requirement itself. There are no verbal side agreements.

16.6 Language versions

These AGB are also available in English and Spanish. The German version is authoritative.

16.7 Current version

The current version of these AGB can be viewed on oQueo's website at oqueo.com/agb.html and is also available there as a PDF (oqueo.com/agb.pdf). The websites of the brands refer to this version. oQueo reserves the right to amend these AGB with reasonable advance notice. For ongoing contractual relationships, changes are deemed approved if the Client does not object within 30 days of notification; for online services, § 13.10 applies.